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Sales and Marketing

Description

Provide a marketing opportunity share for DWW and expand our network.

Increase customer satisfaction and retention by providing customers, and other business associates with accurate, consistent, timely, and meaningful information.

Source and negotiate business contracts with potential clients such as Hospitals, Clinics, Schools, Law Firms, Stores, Accounting Firms, Business Offices, Restaurants, and others.

Recruit other sales reps to help in sourcing for new clients and maintaining good relationship with all our clients/customers.

Be available to handle customers’ inquiries from the region or area managed.

Respond with empathy to complaints and concerns from customers concerning delivering status, account status, payment history, and other services.

Responds to customers’ inquiries and complaints under your marketing territory.

Evaluate data to determine and implement the appropriate course of action to resolve the complaint.

Understand how to use tools available to recall necessary information.

Effectively diffuse anger, tension, and hostility of members expressing concerns about DWW.

Be open and receptive to feedback, and change behavior to improve performance.

 

Qualifications


Basic Qualifications:

Experience

  • Two (2) years of customer service experience recommended.

Education

  • High School diploma or equivalent.
  • Associate Degree

Additional Requirements:

  • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
  • Excellent communication skills
  • Ability to thoroughly understand processes, and customers complaints.
  • Ability to demonstrate analytical and problem-solving skills.
  • Basic knowledge of personal computers required.
  • Demonstrate strong reading comprehension and writing skills to analyze and document interaction.
  • Follow established procedures to meet customer needs.
  • Ability to read and respond clearly and concisely.
  • Ability to think critically.
  • Excellent written and verbal skills.

Preferred Qualifications:

  • Previous business or customers service experience
  • Bachelors Degree or higher

 

Primary Location: Fresno, Sacramento - Elk Grove, CA

Scheduled Hours: This is an Independent Contractor position, therefore working location and hours is dependent on the candidate. 

Renumeration: Commission based - negotiable.