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Customer Service Representative - Position

Description

Increase customer satisfaction and retention by providing customers, contractors and other business associates with accurate, consistent, timely, and meaningful information.

Essential Functions:
• Be available to handle customers’ inquiries.
• Answering and documenting all incoming contacts to determine their nature, and respond to calls.
• Respond with empathy to complaints and concerns from customers concerning delivering status, account status, payment history, and other services.
• Responds to contractors’ inquiries and complaints.
• Evaluate data to determine and implement the appropriate course of action to resolve the complaint.
• Understand how to use tools available to recall necessary information.
• Effectively diffuse anger, tension, and hostility of members expressing concerns about DWW.
• Be open and receptive to feedback, and change behavior to improve performance.

Qualifications

Basic Qualifications:
Experience
• Two (2) years of customer service experience recommended.

Education
• High School diploma or equivalent.


Additional Requirements:.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Ability to thoroughly understand processes, and customers complaints.
• Excellent written and verbal skills.
• Ability to demonstrate analytical and problem-solving skills.
• Basic knowledge of personal computers required.
• Demonstrate strong reading comprehension and writing skills to analyze and document interaction.
• Follow established procedures to meet customer needs.
• Ability to read and respond clearly and concisely.
• Ability to think critically.
• Excellent written and verbal skills.

Preferred Qualifications:
• Call center experience preferred or customers service experience

Primary Location: Fresno, CA

Scheduled Hours (1-40): 40 

Shift: Variable 

Working Days: Variable 

Working Hours Start: Variable 

Working Hours End: Variable 

Schedule : Full-time 

Job Type : Standard 

  External hires must pass a background check screen.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. 

 

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your CV and cover letter in English.